Linking Customer Knowledge With Successful Service Innovation

Linking Knowledge Management and Innovation

There has been an explosion of interest in Knowledge Management (KM) theory and practice. However, it is argued here that much of this work fails to consider the purpose for which knowledge is ‘being managed’. In this paper, purpose is considered in terms of encouraging innovation. It is proposed that different approaches to KM are likely to facilitate the management of knowledge during differe...

Customer-based innovation of e-knowledge services

The importance of after-innovation 1. Introduction This paper will analyse the innovation process within knowledge services on the basis of case studies. The objective to develop new e-knowledge services, which means knowledge service products that are provided via the Internet or similar IT-networks (e.g. mobile phone networks). The customer can download and use the service as a self-service. ...

Linking knowledge corridors to customer value through knowledge processes

Value Co-creation & Co-Innovation: Linking Networked Organisations & Customer Communities

Strategic networks such as Collaborative Networked Organisations (CNOs) and Virtual Customer Communities (VCCs) show a high potential as drivers of value co-creation and collaborative innovation in today’s Networking Era. Both look at the network structures as a source of jointly value creation and open innovation through access to new skills, knowledge, markets and technologies by sharing risk...

Innovation Link Between Organization Knowledge and Customer Knowledge

In 1959 Penrose referred to the importance of knowledge for using resources more innovatively and profitably, and in the same year Drucker indicated greater value should be placed on knowledge workers. An article by Nonaka (1991) suggested that the source of lasting competitive advantage is knowledge. Since then there has been a growing interest in knowledge, and an emerging view that the shari...